Dealing with GSX and the security around it and how each user gets access can be a bit complicated. In order to make the GSX setup process as smooth as possible within CheckIn, it’s important that each technician who accesses GSX has the proper credentials. Even though they are able to use GSX via a browser doesn’t ensure they will be able to use the GSX APIs via CheckIn. Before setting up a technician in CheckIn, you will need to confirm that each technician’s Apple ID has the ability to use the GSX API by logging into your Apple My Access website account and make sure Web Services is active for each technician! See the steps below to add or confirm Web Services. (If your Apple ID has been created before 2018 or if it’s still a regular consumer Apple ID or if you are having any issues with this send an email to: svc.authorize_amr@apple.com
• Log into your My Access account at: https://myaccess.apple.com
• Go to My Team tab at the top menu bar section
• Click on the Switch View button at the top right of the screen
• Once you locate the technician choose the little pencil icon under the column titled “Manage Access” for the
“Technician Role”
• In the “Access Role Information” section halfway down the screen, choose the Optional Privilege(s) menu
and make sure Web Services has a check! (See Screenshot below)
